FAQ | Periwing.com

What types of products do you specialize in?

We specialize in personalize stylish and classic Chinese and East Asia products with their exotic culture, such as apparel, accessories, attractive Chinese decorations and folk collections, which all have been handpicked carefully and individually.

Can you send me a products catalog?

We will not provide a traditional products catalog.If we tried to capture our enormous items on paper, it would be thousands of pages ... imagine getting that in the mail! And, it would need to be constantly updated as we add new products. Our customers overwhelmingly prefer our quick-and-easy online shopping experience.

How often do we update our website with new products & services?

We update our website with new products as far as constantly.(Every 2-3 days) You can touch our new products by visiting our website time to time. Or you may also subscribe our newsletter and be informed of the updated new products

What is the quality of your products?

We make sure that every product we sell is individually handpicked to ensure the high standard of quality our customers expect of us. We also make sure to scout various markets for the best prices of individual products so as to pass on the savings to our customers.

How do I pick the right size?

Every clothing/item has its own size chart/detailed size.You will find the size information from the Size section in every product detailed page. The sizes you see in our size chart refers to actual clothes sizes NOT body size measurements.

Do you have cleaning and ironing instructions?

We usually offer recommended washing instructions in every clothing item page. If in doubt, the safest way is to delicately hand-wash your clothing items in cold water.

What is the maintenance of the Fabric and clothes?

The maintenance of the clothes made of synthetic fiber and blending fabric
Firstly, wash it in plain water. Then use the weak basic detergent with the water temperature under 40 degree centigrade. Dry it by hands gently instead of using washing machine. Straighten the clothes and hang it in cool and well-ventilated places. Don't expose it in the sun. The ironing temperature should not be high (the Fabric containing chlorofibre: under 70 degree centigrade; the Fabric containing acrylicfibre: under 100 degree centigrade.) If it is a bright-colored fabric, the ironing temperature should be lowered moderately. Don't use much force when ironing the clothes and keep the electric iron moving constantly. Pad is needed to prevent the fabric from softening. (The Fabric containing vinylon can't be ironed with water) Store it after drying and cooling.
The maintenance of the clothes made of silk
Wash the Fabric and clothes made of silk with neutral detergent. Wash it gently by hand instead of using the washing machine. Dry it in the cool places. Never expose it in the sun. When the clothes are dried practically, iron it with a white cloth pad. The ironing temperature can be a little high but don't squirt water on it in case that watermark will be left. Dry it before you store it. Don't put moth-ball in the light-colored bleached fabric for fear that it will make the fabric yellow.
The maintenance of the clothes made of the cotton
After washing the clothes with the weak basic detergent, rinse it in plain water. Don't brush it forcefully in case that it will pill. Don't expose it in the sun too long. The ironing temperature should not be high. You'd better put a white cloth pad on the clothes when ironing. Store it after drying and cooling.
The maintenance of the clothes made of Wool fabric
Wash it with neutral detergent in the lukewarm water. Don't soak it in the boiling water. Wash it by hands gently. Then dry it in the well-ventilated places. Put a wet pad under when ironing. The Fabric containing chemical fiber shouldn't be high-temperature ironed or ironed repeatedly. When you store it, please keep it dry and moth proof it. You'd better hang it up.

When you plan to see the product that you ordered, but you can not find it?

Please do not worry any more. You can not see the product mainly because an update is being undertaken or maybe the product is running out of stock. For more detailed information you can just contact us confidently

How to pay by PayPal?

For American Express & PayPal users, you can select PayPal payment.Our PayPal account is: paypal@periwing.com.If you need more information about PayPal, please click here

How to pay by credit card?

We accept Visa, MasterCard, American Express, Visa Delta, Visa Electron, Visa Purchasing, JCB, Solo, Switch, PayPal etc.Our online real-time payment gateway are provided by PayPal, which are leading online payment processing companies in the world. The transactions take place in a secure environment (SSL), and we are not informed of any card details. What we can receive is only the confirmation of whether your transaction has been successfully completed. These are highly secured and governed by a permanent protection team.

When will my order be shipped?

All stock merchandise will be dispatched for shipment within 2-3 business days of receipt of order.Please allow an additional 3-5 business days if you purchased more than 10 various items from us.You will be notified via email of any back orders, or other delays in shipping your order.We offer delivery via Registered International air parcel which takes up to 10-15 business days for you to receive your goods. We also offer Worldwide Express service which takes up to 2-5 business days for you to receive your goods.

What is our returns policy?

Please click here to read our return policy.

What about out-of-stock items?

We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you via email. You may cancel any unavailable merchandise or have a back-order entered at that time.

How to track my shipment?

Once your order has been shipped, we will provide you a tracking number, please enter this tracking number at relevant site below to track your shipment:

Air Parcel:http://www.usps.com/(USA); http://www.postoffice.com/(Out Of USA)
UPS:http://www.ups.com/
TNT:http://www.tnt.com/

Who pays for export/import custom duty?

We will be responsible for all export custom duty on our side.Import custom duty is usually paid by the customer. However, by shopping at Good Orient, we will charge a 1.5% tax of the total order amount as an insurance fee for input custom duty. In the very rare case, if your package is held by customs and liable for import duty, Good Orient will be responsible for paying the import duty for you!

How do I exchange items?

The best way to arrange for an exchange is to contact us who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.

What should I do if the goods received are damaged?

All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.

Can I have refund if I reject my package when it is delivered to me?

If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.

Who pays for shipping exchange or return items back to PeriWing.com?

In a normal event, the customer will be responsible for shipping their items back to us, whereas we shall be responsible for re-shipping exchange items back to you. Thus, we suggest you make careful selections for clothing before you finalize your order. Please refer to the appropriate size chart information when ordering clothes. Our size charts follow US standards.

Can I get a refund?

You will be eligible for a refund claim within 45 days from the date you placed your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus a 10% re-stocking fee. This applies ONLY for items purchased at normal retail price. Discounted items or items purchased as part of a special promotion are NOT eligible for cash refunds, although we may be able to offer you store credits equivalent to the amount of the purchase price of your returned goods. These store credits can be redeemed as cash equivalents on your next purchase. For the best arrangement, please contact us to service your return request.

Why do I have to pay a 10% re-stocking fee for refunds?

This is a store policy set by management. We need to charge a nominal fee in order to offset the cost of order processing.

What happens after I place my order?

Our ordering system immediately emails you a copy of your latest order once you've placed an order through our online order form. You will also receive another email from us in about 4-5 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form).

I haven't received any information about order status. Is there a problem?

You should have received an acknowledgement approximately the status of your order in about 4-5 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you(i.e. the same email address you specified when filling out our online order form).

I still haven't received my package within the time you specified. What's wrong?

We usually need 1-2 business days to process your order before it is shipped out.The shipping time depends on the shipping method you choose when you placed the order.In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us again for help.

What happens in the event of lost packages?

Although we offer 3 types of delivery methods, we would suggest delivery by UPS or 10-Day Registered Parcel to avoid disappointments. (See Shipping Information) In an effort to further your shopping experience with us, GoodOrient.com has decided to protect customers on any loss of packages sent to you via UPS or Registered Post. For registered postings, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For UPS deliveries, it may take up to 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service. For those who selected 'unregistered' postings as a choice of delivery, GoodOrient.com CANNOT be held accountable for loss of packages caused by your local postal systems.

What benefits do I get for discount coupon?

Discount coupons are used to reward our highly valued customers and will be sent by email. We will issue discount coupons for free shipping, cash discount or percentage discount and will instruct you the validity period and benefit you are entitled to.

Can I use more than one coupon at the same time?

Sorry, you can only use one coupon per order.